Shipping & Payment
Shipping
We offer fast and reliable delivery by Nova Poshta: your order will be delivered to the nearest branch or directly to your door at the address you provide.
For every delivery you can track your parcel on Nova Poshta's official website.
Shipping cost
You pay Nova Poshta for delivery on receipt, at the carrier's own tariff. That is why delivery shows as 0 UAH at checkout — it is not included in the order total.
At Nova Poshta's tariffs in force from 13 April 2026, a parcel of up to 2 kg (up to six packs of Protelle) sent branch to branch within Ukraine costs 90 UAH. Delivery to your door costs more. You can calculate the exact cost for your address on Nova Poshta's website.
Payment
We offer several convenient ways to pay:
- Online payment: by bank card through secure payment systems.
- Cash on delivery: payment when you collect the order at the carrier's branch. Nova Poshta charges its own money-transfer fee for this.
- Bank transfer: for companies and wholesale customers.
All payments go through reliable payment systems that keep your data secure. If you have any questions about payment or delivery, please contact us: info@protellefoods.com.
Returns are covered on the refund policy page.
Thank you for choosing Protelle!