Refund policy

Last updated: 19.08.2026

We want you to be completely satisfied with your purchase. Please review our Return and Refund Policy below.

Returns

Due to the nature of our products, food products of proper quality are generally not eligible for return or exchange after purchase, except where required by applicable law.

If you receive a product that is defective, damaged, expired, incorrectly supplied, or otherwise does not meet the stated quality requirements, please contact us at info@protellefoods.com.

Damaged or Incorrect Products

If your order arrives damaged, opened, defective, or contains an incorrect product, please contact us within 2 days of receiving your order.

Please provide:

  • Your order number;
  • A description of the issue;
  • Photos of the product and packaging, where applicable.

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

Refunds

If your refund request is approved, the refund will be issued to your original payment method unless otherwise agreed or required by law.

Processing times may vary depending on your bank or payment provider.

Shipping costs may also be refunded where the return or refund results from an error on our part, a damaged product, or a product that does not meet applicable quality requirements.

Non-Returnable Products

We generally cannot accept returns of food products that:

  • Have been opened or partially consumed;
  • Have been stored improperly after delivery;
  • Have been damaged after delivery due to circumstances outside our control;
  • Meet the applicable quality requirements and were supplied correctly.

Nothing in this Policy limits any rights you may have under applicable consumer protection laws.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@protellefoods.com.

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about returns, refunds, or the quality of your order, please contact us:
Email: info@protellefoods.com